FAQ

RETURNS & EXCHANGES

CAN I RETURN S&J PRODUCTS?

Yes, you can. All of our products are backed by hassle-free 180-day money back guarantee. For more information about our return policy, please click here.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?

We will process your refund, minus shipping costs, gift wrap costs and other additional charges, if any, to your original form of payment immediately upon receiving the returned item(s). Please allow 5 to 7 business days for the credit to appear on your account statement.Β Note:Β Orders with Free Shipping offer will have a non-refundable shipping charge ofΒ $4.99 (USA) or $9.99 (rest of the world).

MY ITEM IS DAMAGED – WHAT DO I DO?

Please contact our support team at contact@sterlingandjewels for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible.Β Please do not return items to us without authorization from support first.

Β PAYMENTS

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept payments through major debit and credit cards such as Visa, MasterCard, American Express, JCB, Discover and Diners Club.

WHEN WILL MY CREDIT CARD WILL BE CHARGED?

Your credit card is charged as soon as your order is placed on our website.

SHIPPING

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

We've adjusted our estimates below based on the latest information from our carriers.

Once shipped, delivery within:

  • USA:2-8 Business Days
  • Canada:3-12 Business Days
  • Europe:3-12 Business Days
  • International:5-14 Business Days
  • All orders ship with Love from New Jersey & Florida, USA

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

DO PROVIDE TRACKING INFORMATION?

Yes, We offer premium shipping tracking Via β€œRoute” app. You will receive your tracking information after purchase.

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by β€œRoute” and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.

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